Returns & Exchanges

At Erin McDermott Jewelry, we want you to love your handcrafted pieces; if you are not completely satisfied, we accept returns and exchanges on unworn items within 30 days of purchase. Please note that custom designs and final sale items are eligible for store credit only.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your jewelry in its original branded packaging to ensure it remains protected during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our studio receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.