Frequently Asked Questions
Everything you need to know about your new favorite jewelry pieces.
How should I care for my Erin McDermott jewelry?
To maintain the luster of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewelry in a dry place and gently wipe with a soft cloth after wearing to remove any oils.
What is your shipping policy?
We offer standard and expedited shipping options. Most orders are processed within 2-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.
Do you accept returns or exchanges?
Yes, we want you to love your jewelry. We accept returns and exchanges on unworn items in their original packaging within 30 days of purchase. Please note that custom or sale items are final sale.
What materials are used in the designs?
Erin sources high-quality materials including semi-precious stones, freshwater pearls, sterling silver, and gold-filled components to ensure each piece is both beautiful and durable.
Can I request a custom length for a necklace or bracelet?
We love creating the perfect fit! Please contact our customer service team before placing your order to discuss customization options and potential lead times for bespoke adjustments.
Is your jewelry hypoallergenic?
Most of our pieces are made with nickel-free materials to be gentle on sensitive skin. Please refer to the specific product descriptions for detailed material lists.